Creating a Culture Staff Will Love

About seven years ago, while working for a boutique-consulting firm, I actually had the good fortune of working with two types of leader within the organization.  The first was very direct, to the point and al about business, while the other was a bit more freehearted and definitely much more of a “feely” person.  The […] Read More

The Human-side of Business: 5 Stories That Inspire Us

It’s not always about shareholder value when it comes to business.  Sometimes it’s about something else.  Now more than ever start-ups are looking for a meaningful story upon which to build their foundation; thus turning toward their calling for corporate responsibility.   For example, when my father decided to open his small handyman business he […] Read More

Mastering Customer Engagement – Why You Still Don’t Have It Right

How many of us actually take the time to post your experience on a social site like Yelp, Angie’s list, Trip Advisor or Open Table?  If you are not, then you are missing out on the opportunity to improve that business and experience.   I know for me, I have always had mixed feelings about […] Read More